https://techcrunch.com/2020/11/24/instagram-businesses-and-creators-may-be-getting-a-messenger-like-faq-feature/

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Instagram is developing a new product, Frequently Asked Questions (FAQ), that will allow people to start conversations with businesses or creators’ accounts by tapping on a commonly asked question within a chat. Those who already have the feature available report they’re able to create set of up to four questions which can optionally be displayed at the beginning of a conversation with other users. The feature could be useful for businesses that are often responding to customer inquiries about their products or services, or for creators who receive a number of inbound requests from fans or brands interested in collaborations, for example. Image Credits: @thenezvm (opens in a new window). T... Full story

24 November

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