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For Dudley Dickerson, the mobile-app orders were the last straw. McDonald's Corp. has been updating with new technology, delivery, a revamped menu and curbside pickup. But the chain's "Experience of the Future" effort could backfire. Employees are handling more tasks, in many cases, they say, without pay raises or adequate staffing. So Dickerson, 23, handed in his spatula. "They added a lot of complicated things," Dickerson said. "It makes it harder for the workers.". A lot of fast-food employees hop from job to job. But with unemployment so low, turnover is becoming a problem. Workers are walking away rather than dealing with new technologies and menu options. The result: Customers will w... Full story

13 March