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The massive disruption that ride-hailing apps like Uber and Lyft have visited on the taxi industry stirs up so many conflicting feelings. I use these services all the time but the larger impact of my patronage has been weighing on my conscience more lately. Not least because, from a certain perspective, it’s clear that design lies at the heart of both the genuine innovation and the disturbing dissonance of this transformation in transportation. Uber and Lyft, in order to justify their exorbitant market valuations, are barreling toward a future in which autonomous vehicles reinvent the way we move about cities. At that point, they’ll be able to do away with the pesky expense of human dri... Full story

11 October