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A surge of audio services using AI are giving voice a boost in customer service, but when it comes to communications in the age of mobile, messaging continues to be a critical platform. Now, a startup called Zipwhip , which provides a platform for businesses to interact with customers by text messages from any business line — landline, VoIP, or toll-free — is announcing funding of $51.5 million to capitalise on that push to bring more text-based messaging into customer service. This round, a Series D, is being led by Goldman Sachs, with participation from previous investors OpenView, M12 (formerly Microsoft Ventures) and Voyager Capital, and it brings the total raised by the startup to $9... Full story

18 January