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Bank customers like challenger banks for financial empowerment but worry about their security and privacy, according to an analysis by the Economist Intelligence Unit (EIU). Rather than conduct an online survey, the EIU used machine intelligence and natural language processing to scour over 10 million conversations on Reddit personal finance forums. Bankers might be a bit discouraged by the results. In discussions of finance-related issues they were facing, only 20% mentioned finances directly and 18% mentioned banks. And this was from personal finance forums! Credit cards and reward programs made up the most popular topic with 812,046 mentions, about double the number of mentions that ba... Full story

25 November