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Image caption Sacha Cowlam says the dating website she used took nearly £300 from her without her knowledge or permission. "An hour after I paid my £3 I got quite a few emails from people... and I thought 'wow, these are so much better than people on other sites'". Sacha Cowlam is talking about her month-long trial with Within days she'd been charged £271 and only managed to stop the website taking her money by getting her bank to block the payments. says if customers believe they've been illegally charged they should contact customer services. Sacha, 55, from Dulwich in south London, says the website matched her with lots of men straight away who began sending her emails almost immediately. Full story

14 February